Dear Valued Customer,
Thank you for shopping with us. To protect your rights, please carefully read the following Return & Exchange Policy. In certain situations, handling a product beyond what is necessary for inspection may affect your right to return it or result in compensation for damage. Please review these terms before placing an order.
1. Return & Exchange Application Period
In accordance with the Taiwan Consumer Protection Act, you are entitled to a 7-day (calendar days, including holidays) appreciation (cooling-off) period starting from the day after the product is received. This period is for evaluation only, not for trial or use. The product must remain in brand-new condition.
Returns or exchanges cannot be accepted after the 7-day period.
2. Scope of Eligibility
Applies only to products purchased through this website.
Items must be in unused, brand-new condition with complete packaging (including the product itself, accessories, gifts, manuals, original packaging, and any included materials).
3. Situations Not Eligible for Return/Exchange
Items that have been opened, used, washed, laundered, exposed to moisture, carry odors (e.g. perfume, smoke), or are damaged due to improper handling.
Personal hygiene items (e.g. hats, intimate apparel, wet wipes, etc.) cannot be returned once opened unless there is a manufacturing defect.
Exceeding the 7-day appreciation period.
Missing invoice, gifts, or included accessories.
Human-caused damage or incomplete packaging.
4. Return & Exchange Procedure
Within 7 days of receiving the product, contact Customer Service to apply, providing: order number, contact information, product photos, and reason for return/exchange.
Our staff will assist with the next steps.
After confirmation of eligibility, please return the product with all accessories and gifts as instructed.
Once we receive and inspect the returned item(s), we will process a refund or exchange as soon as possible.
5. Shipping Fee Policy
If the return/exchange is due to product defects or our shipping error, we will bear the shipping costs.
If the return/exchange is due to personal reasons (e.g. size preference, change of mind), all round-trip shipping fees are borne by the customer.
6. Special Notes
Please retain the receipt, invoice, and complete packaging as the basis for return/exchange.
If the returned item does not meet the conditions, we will return it to you and may charge shipping.
Returned items must include the product, accessories, inner and outer packaging, gifts, warranty cards, original packaging, and all accompanying documents or materials. Any damage to original packaging or missing components may result in a deduction from the refund.
7. Refund Instructions
Bank Transfer Payments: After confirming the return, we will transfer the refund amount to the bank account you provide. Please ensure the accuracy of your account information.
Credit Card Payments: After confirmation, the refund will be processed back to the original credit card. Posting time depends on your card-issuing bank.
If you have any questions, please contact Customer Service.
Customer Service Phone: 04-26581648
We are committed to serving you. Thank you for your support.
